Warranty and Returns

Express Limited Warranties

Unless otherwise specified, all products are covered by the warranty of the original manufacturer the terms of which vary from product to product. Most brand name products can be taken to any authorised service agents around Australia within the warranty period with a tax invoice for proof of purchase.

Please ensure that you registered your warranty details online at the relevant manufacturer's website to take advantage of full warranty periods.


Belic Tools and Machinery further provides, where specified, the following warranties for Products:
(a) "Spare Parts Warranty": For the specified warranty period, Belic Tools will replace any parts of Products returned by the Purchaser which are found to be faulty on inspection; and
(b) "Repair or Replacement Warranty": For the specified warranty period, in respect of Products returned by the Purchaser which are found to be faulty on inspection, Belic Tools and Machinery will undertake any action Belic Tools and Machinery deems appropriate to rectify the fault including, but not limited to, replacing the Products or redirecting the Purchaser to a repairer or warranty agent approved by Belic Tools and Machinery or the manufacturer

.
The warranties provided by Belic Tools and Machinery are void where:
(a) the Purchaser misuses the Products;
(b) the damage to a Product occurs during transit (see Shipping and Delivery for further information) or storage;
(c) the Purchaser or other unauthorised person/agent attempts to modify or repair the Product; or
(d) the damage to a Product is of a kind that can be described as "normal wear and tear".

Purchasers are responsible for retaining invoices as proof of purchase required for claiming under warranties. Invoices must be original copies and show date of purchase. All warranty claims must be made as soon as possible after damage is discovered by notifying Belic Tools and Machinery of the following details:


(a) Invoice number;
(b) contact details for regular business hours;
(c) applicable warranty (whether "Spare Parts Warranty" or "Repair or Replacement Warranty" or manufacturer warranty); and
(d) a brief description of the damage claimed to be covered by the warranty.
  4.5 All warranties on Products are available to Australian purchasers and are not transferable.
  4.6 No warranty applies to consumable items or second hand items.
  4.7 No staff member of Belic Tools and Machinery has authority to change the terms or extend the warranty period stated in a Product listing.
  4.8 All freight charges and other costs associated with returning Products under warranty to Belic Tools and Machinery shall be the responsibility of the Purchaser. Purchasers may return products to Belic Tools and Machinery at the following address if the Product is lighter than 22 kg and/or shorter than 1 metre in length:

Belic Tools and Machinery Pty Ltd
Att: Returns
PO Box 4440
Dandenong South 3164
Victoria, Australia

Purchasers should otherwise contact Belic Tools to make arrangements for returns of larger or heavier Products. Belic Tools and Machinery will not pick up Products that Purchasers wish to return nor accept returns of Products from Purchasers to any other address or by any other means.

 

Returns and Replacements

Belic Tools and Machinery will only accept returns of products where :


(a) the Product is shown to have a major manufacturing defect not covered under the warranties specified;
(b) the Product delivered has sustained Serious Damage during transit or storage; or
(c) the Product delivered is substantially different from the Product advertised.

Belic Tools and Machinery will repair, replace or refund as required and at our discretion.

Belic Tools and Machinery will only refund the purchase price (including any reasonable freight charges and other costs incurred by the Purchaser in returning the Product to Belic Tools and Machinery) of returned Products accepted by Belic Tools and Machinery where those Products cannot be repaired or replaced with another similar Product of equal or greater value.